Privacy Policy

1. Introduction

MyTeAIm Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide

When you contact us through our website forms, we collect:

• Your name
• Email address
• Company name (if provided)
• Message content
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information
• Geographic location (country/region level)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Performance Cookies: Collect information about website performance

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Communicate with you about our services
• Improve our website and services
• Analyse website usage and trends
• Comply with legal obligations
• Protect against fraudulent or illegal activity

5. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Consent: When you provide information through contact forms
• Legitimate Interests: To operate and improve our website and services
• Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our website and provide services (e.g., hosting providers, analytics services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for up to 3 years.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request restriction of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at hello@myteaim.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: